Returns & Exchanges
At Clive Coffee, we want you to love your home espresso setup. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery for a refund or exchange.
Initiate Your Return
Log into your account or contact our support team to request a Return Merchandise Authorization (RMA) number within the 30-day trial period.
Clean and Pack
Thoroughly clean and drain all water from your machine, then pack it securely in all original double-boxed packaging to ensure safe transit.
Ship It Back
Affix the provided shipping label to your package and drop it off at the designated carrier location, ensuring the RMA number is clearly marked.
Inspection and Refund
Once our technicians inspect the equipment to confirm it is in like-new condition, we will process your refund minus any applicable shipping or restocking fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing