Frequently Asked Questions
Everything you need to know about your home espresso journey.
How long does shipping take for espresso machines?
Most espresso machines and grinders are bench-tested by our technicians and ship within 2-4 business days via standard ground shipping.
What is your return policy for coffee equipment?
We offer a 30-day return period for most unused products in their original packaging. Please note that a restocking fee may apply to espresso machines that have been used.
Do you offer financing for large purchases?
Yes, we partner with Affirm to provide flexible monthly payment options so you can start brewing now and pay over time.
What kind of warranty comes with my machine?
All new espresso machines include a minimum one-year parts and labor warranty. Many of our premium brands include extended two or three-year coverage.
Do you provide technical support if I have trouble with my setup?
Absolutely. Our team of coffee experts is available for phone and email support to help you dial in your shots or troubleshoot any mechanical issues.
Are your machines bench-tested before shipping?
Yes, every espresso machine we sell undergoes a rigorous multi-point inspection and bench test by our Portland-based tech team to ensure it arrives in perfect working order.